Customer Service
Support for your Almi products, every step of the way. From delivery to warranty, returns and everyday care, our team is here to help.
Fast & Reliable Delivery
We offer complimentary standard delivery on orders over £80, with clear tracking updates so you can follow every order from dispatch to doorstep.
UK Standard Delivery
2-5
business days
Dispatched from our UK warehouse
Free Delivery
Free
on orders over £80
No minimum on selected items
International Shipping
Worldwide
Available to customers across Europe and beyond
Order Tracking
You will receive a tracking number by email once your order is dispatched, so you can follow your parcel in real time.
2-Year Product Guarantee
Every Almi product comes with a 2-year guarantee covering defects in materials and workmanship. We stand behind the quality of our cookware, kitchenware and home essentials, so you can buy with confidence.
Guarantee Coverage
Covers defects in materials, workmanship and functional issues (excludes damage caused by improper use, accidents or modification).
Quality Inspection
Every product is rigorously tested before leaving our factory, ensuring it meets our high standards for durability and everyday use.
Care & Advice
Looking after your Almi product? Our care guides help you keep cookware, storage and kitchen tools in top condition for years to come.
30-Day Hassle-Free Returns
We want you to love every Almi purchase. If you're not completely satisfied, return it within 30 days for a full refund or exchange — no questions asked.
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Return Eligibility
Products must be in unused, original condition with all packaging and accessories included.
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Free Return Shipping
We cover return shipping for products with quality issues. For other returns, the customer is responsible for the shipping cost.
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Refund Processing
Once we receive and inspect your returned product, we'll process your refund within 3-5 business days to your original payment method.
Professional Support
Our dedicated support team is here to help with any questions — whether it's product use, troubleshooting, care advice or warranty claims.
Online Customer Service
Available 9:00 AM - 6:00 PM (GMT) Monday to Friday via live chat and email.
Video Tutorials
Detailed video guides to help you get the most from your cookware, kitchen tools and home organisation products.
Manual Download
Download user manuals and care guides from our website for quick reference anytime.
Troubleshooting
Our team can assist with common issues — from cleaning stains to replacing parts — via email or live chat.
Contact Support
For any questions about our products or services, please contact us via the following channels:
- General Inquiries: info@almiliving.com (response within 24 hours)
- Customer Support: service@almiliving.com
- Trade & Business Enquiries: trade@almiliving.com
2-year guarantee on all products
Earn rewards on every purchase
30 day money back guarantee
Free returns on all orders